FAQ
What is your return policy?
Return requirements:
- Notification of return within 10 business days of receiving item, with documentation of any damages if applicable.
- The piece must be unused and intact (unless documented).
- Please see link in footer for detailed instructions.
Do you accept custom orders?
If you have a piece you’d like to see repurposed, kindly connect with us via email at contact@vintagestoning.com. Please include clear pictures of the item from all angles. Expect a response within 2-3 business days, where we’ll inform you about the suitability of the piece for repurposing.
How can the signs of wear and tear manifest on these vintage pieces?
Every item undergoes thorough inspection, and any imperfections are transparently depicted in the accompanying photographs. Each vintage glassware or ceramic piece is meticulously selected and individually hand-drilled by us with precision and care. Due to their unique nature, slight imperfections reflecting their age and character may be present, but rest assured, they do not compromise the functionality of your piece. Should you have any questions or concerns, feel free to reach out to us via email.
What is the recommended method for cleaning my repurposed glassware or ceramics?
We suggest hand washing using room temperature water and 99% isopropyl alcohol. Although each piece is sturdy and performs its function well, the drilling required for functionality may impact its overall integrity. As a precaution, we recommend avoiding the use of a dishwasher and exposing the piece to extreme temperatures, as this could potentially lead to cracking in the glass or ceramic. It is also recommended to replace water after each use to avoid resin build up.
Are these pieces safe for use?
In general, each piece is safe for use. We conduct a thorough cleaning and inspection process to ensure there are no cracks around the mouthpiece, and all pieces are swabbed for lead before undergoing repurposing.
Do you take requests?
If you have a specific design in mind, kindly reach out to us via email at contact@vintagestoning.com, including a picture of your inspiration. While we can’t guarantee finding a matching product or provide a precise timeline, our team will actively search during our treasure hunts and share pictures of items that may align with your request.